Elder abuse - good practice for workers and organisations
Workers and professionals
Depending on the circumstances, a range of responses to signs of elder abuse are available. It is not uncommon for situations to have multiple options or responses. Options for workers may range from responses to early risks through to situations where significant risks are presented and require immediate action.
It is recommended that workers are aware of and respond to concerns according to their responsibilities, their organisational policies and procedures, and discuss their concerns with their supervisors or line managers.
Below are facts sheets to provide guidance on good practices across a number of areas. These are a guide and a starting point.
- Elder abuse - Response to abuse of older people principles (PDF 157KB)
- Elder abuse - Risk factors (PDF 167KB)
- Elder abuse - Types, signs and indicators (PDF 203KB)
- Elder abuse - Older people from diverse cultural and linguistic backgrounds (PDF 171KB)
- Elder abuse - Older people from Aboriginal backgrounds (PDF 407KB)
- South Australian Charter of Rights and Freedoms of Older People (PDF 144KB)
- Workers - Communication when you have concerns of elder abuse (PDF 124KB)
- Workers - Response matrix to risk, vulnerability and elder abuse (PDF 174KB)
- Workers - Response to concerns of elder abuse (PDF 182KB)
- Workers - What if a person does not consent to taking action? (PDF 134KB)
- Workers - What is duty of care (PDF 110KB)
- Workers - What is decision-making capacity (PDF 131KB)
- Workers - What is mental capacity (PDF 125KB)
- Workers - When can you share information (PDF 123KB)
- Workers - Where can you report elder abuse (PDF 131KB)
- Workers - Screening, risk assessment, vulnerability and abuse (PDF 112KB)
- Good Practice Guidelines for organisations (PDF 475KB)
Elder abuse - working with people from diverse backgrounds
Elder abuse can be complex, and both a range and combination of factors may need to be considered carefully depending on a person’s cultural background.
This section is a starting point and it is recommended that workers seek further information and assistance if they are working with people of diverse backgrounds and have concerns about signs of elder abuse.
- Elder abuse and people from diverse cultural backgrounds (PDF 310KB)
- Elder abuse and people from Aboriginal backgrounds (PDF 437KB)
- Living a Positive Life - for older South Australians (YouTube)
- Living a Positive Life - for older people of Aboriginal backgrounds (YouTube)
Elder Abuse – Good practice guidelines for organisations
Good Practice Guidelines to Prevent Abuse of Older South Australians (PDF 475KB) have been developed by the Office for the Ageing to enable services and organisation to support the rights of older South Australians and implement safeguards for elder abuse prevention.
The Guidelines provide a 5 step process designed to help organisations identify a range of activities which support the rights of older people:
- Identify workplace champions.
- Complete an organisational self-assessment/audit and consider relevant actions.
- Develop an action plan using the recommended resources.
- Implement and communicate the plan.
- Evaluate the impact.
Organisations with a commitment to older people are encouraged to make use of these guidelines to support better practice in the recognition, response and prevention of elder abuse.
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