Video conferencing with Cisco Spark

Cisco Spark is a free software application that can be downloaded onto your computer, tablet or smartphone to enable access to telehealth services. Once installed, Cisco Spark allows health professionals to use the SA Health Digital Telehealth Network to securely connect with you for consultations, assessments and therapy.

You will need a suitable home internet connection with sufficient data allowance for video calls.

Checking your internet connection

Go to the Cisco Spark Network Test page to check your connection. Your usual internet service provider fees and charges apply. Video calls use approximately 3 megabytes of data per minute.

Note: The Test page is only compatible with Google Chrome.

Installing and testing Cisco Spark

Usage of Cisco Spark is at the consumer's own risk. SA Health takes no responsibility for using the freely available application on your device. Please seek independent advice before downloading and installing this application on any of your devices.

Downloading Cisco Spark

  • computer or laptop - download and install the desktop version of Cisco Spark and follow the instructions. 
  • iPad/Tablet or Smartphone - download the application from the iTunes or Google Play store and follow the instructions.


During the installation process, you will be prompted to test your webcam, speakers and microphone for compatibility. Once installed, you or your carer can register on Cisco Spark free of charge by using your email address.You can then telephone the relevant health service to arrange for your appointment to be delivered via video conferencing (telehealth).

Further information

For further information on the Digital Telehealth Network, email or see the Telehealth web page.

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