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Patients at Flinders Medical Centre

Admission to hospital can be a stressful event and Flinders Medical Centre (FMC) staff and volunteers are there to help you. Feeling confident about your treatment is an important part of the healing process. We encourage you to ask questions and discuss with us any concerns you may have.

Our Patient Information Guide (PDF 643KB) provides practical information about the daily routine of the hospital, the staff you may meet, and the services that are available while you are a patient at FMC.

See also: Practical information for country people attending FMC (PDF 434KB)

General and patient enquiries

Switchboard
Ph: (08) 8204 5511
Fax: (08) 8204 5450

There is a Patient Enquiry Desk just inside the main entrance of the hospital.

At this stage, we are unable to provide any email communication with patients.

Postal Address for patients:
Name of patient
Ward (if known)
Flinders Medical Centre
Bedford Park
South Australia 5042

Consumer feedback

The Consumer Advisory Service (CAS) coordinates consumer feedback, including:

  • complaints
  • compliments
  • suggestions
  • enquiries

The CAS is responsible for promoting a consumer-focused approach to consumer feedback as part of continual quality improvement processes. The service focuses on assisting consumers and their family members to identify improvements in our health service.

The service also assists with:

  • information about the relevant site's services
  • mediation with health professionals
  • in-service staff training

Forms

Authority for the release of personal information (PDF 63KB)
Consumer feedback form (PDF 111KB)

A signed ‘Authority for the Release of Personal Information' form will be required to provide you with a full response, if you are raising concerns on behalf of another person. If you have Medical Power of Attorney or Enduring Power of Guardianship, this may be required. This should be discussed with the Consumer Advisory Service: telephone (08) 8204 5433.

Contact details

Ph: (08) 8204 5433, voicemail: all hours
Fax: (08) 8204 3921
email: HealthSALHNConsumerAdvisory@sa.gov.au 
Location: Level 2, Flinders Medical Centre
Office hours for public: Monday to Friday, 9.00am to 4.00pm (excluding public holidays)

Postal:
SALHN Consumer Advisory Service
2nd Floor, near Cashier
Flinders Medical Centre
Flinders Drive, Bedford Park SA 5042

 

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