Mental Health Services Pathways to Care

The Pathways to Care Policy Directive (PDF 255KB) and Policy Guideline (PDF 358KB) developed in consultation with people who experience a mental illness, their support people and service providers, articulates an integrated way of working and delivering care.  It describes equitable and respectful care and treatment to people with a mental illness within the resources available and within an environment that provides people with flexibility and choice.

The Pathways to Care Policy Directive covers the following areas:

  • Participation (PTC 01)
  • Access to Mental Health Services (PTC 02)
  • Care and treatment in Mental Health Services (PTC 03)
  • Transfer of care within Mental Health Services (PTC 04)
  • Working with other service providers (PTC 05)
  • Exiting Mental Health Services (PTC 06)
  • Re-entry to Mental Health Services (PTC 07)
  • Transport (PTC 08)

The Pathways to Care represent a positive step forward for people who experience mental illness and their support person/s, Mental Health Services and partner agencies.

Further information

For further information please email or telephone the Office of the Chief Psychiatrist on (08) 8226 1091.

Quick guides

A plain language abridged version of the Mental Health Services Pathways to Care Policy Directive and Guideline is available in English along with fifteen other community languages.


SLS fact sheets

There are eight reporting points listed in the Policy and Guideline which, if they occur, are considered incidents and require reporting to the Safety Learning System (SLS). This information will assist in evaluating the implementation of the Policy and Guideline and provide data to determine where services are struggling to meet the needs of our consumers and carers. 

While these incidents are currently reported there remains uncertainty for many staff on how to accurately classify some incidents. The fact sheets below are intended to clarify the reporting for staff and ensure data reporting accurately reflects the incidents that may occur.


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