Information for agency supplied clinical staff

Training in EPAS

Prior to commencing work at a hospital or health service using EPAS, Agency staff will be trained in EPAS by the referring Agency to ensure they can access patients’ electronic health records once their placement begins.

The model for Agency staff training is based on the completion of a face-to-face training session where learners will be assessed prior to being determined ‘Ready for Login’. There is an expectation that learners who attend face-to-face sessions have a basic level of computer competency skills.

The training for Agency staff focuses on system functionality and site wide workflows that affect all clinicians. However, upon commencement of shifts at EPAS live sites, the site based orientation should include information outlining local service area rules in the application and use of EPAS within that clinical service.

Once Agency staff complete their EPAS training, they should be scheduled to work at a live EPAS site as soon as possible to maximise their learnings and ensure a smooth transition to the workplace.

Refresher Training

Agency staff who have been previously trained in EPAS but have not worked at a live EPAS site in more than three months may require refresher training before returning to work, based on their manager’s discretion. 

Access to EPAS

Prior to an Agency staff member having access to the live EPAS environment, they must have a HAD ID (Health Active Directory Identification for EPAS access), which is provided by the Clinical Solution Support Centre (CSSC).

To initiate the creation of a HAD ID, the referring Agency must email an EPAS Access for Agency Staff form to the CSSC.

The CSSC will log the access request and verify successful completion of training with the EPAS Training Team. Once the HAD ID and temporary password is created, it will be emailed to the requestor at the Agency. It is the responsibility of the Agency to provide this information to the staff member prior to working at an EPAS site.

Upon commencement of the first shift at an EPAS site, staff can log any issues with access or passwords directly with the CSSC.

For more information about EPAS training, to request an EPAS Access for Agency Staff form for nurses, or to book staff into training, please contact the EPAS Training Team on

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