Safety and quality reports
Each year the SA Health Safety and Quality Unit publish reports on patient safety and measuring consumer experience. These reports are supported by a suite of materials including short community reports, fact sheets and infographics.
Measuring Consumer Experience Reports
SA Health is committed to ensuring that the experience of consumers using its services is as positive as possible. In order to achieve this goal a number of processes have been put in place to assist SA Health to measure and understand the consumer's experience. These include consumer feedback and complaints.
SA Health talks to over 2400 people across the State who have stayed overnight in a city or country public hospital to find out more about their experience.We ask them about all aspects of their stay – from how they were treated, their involvement in decision-making, care and treatment, and discharge information to hospital cleanliness and food quality.
Asking patients to report on their experiences support efforts to place certain consumers at the focus of health care safety and quality improvements.
The Measuring Consumer Experience SA Public Hospital Annual Report details the key findings and further analysis of the consumer's experience will ensure that we meet the best standards for our consumers.
2017 Measuring Consumer Experience Report
2016 Measuring Consumer Experience Report
Previous Measuring Consumer Experience Reports
Senior Project Officer
Telephone: (08) 8226 2567
Patient Safety Reports
Learning from incidents and near misses, education and the effective planning and management of our systems is paramount in 'getting it right'. While many incidents do not cause significant harm to patients, they provide rich information to prevent harm to patients in the future.
As such, patterns of incident types are outlined in this report along with the actions taken to decrease the likelihood of similar events occurring.
2015-16 Patient Safety Report
2014-15 Patient Safety Report
Director, Safety & Quality Unit
Telephone: (08) 8226 6971