Patient and consumer centred care
Partnering with consumers is about healthcare organisations, healthcare providers and policy-makers actively working with consumers to ensure that health information, systems and services meet their needs.
Principles of patient centred care
SA Health is focusing on eight principles of patient centred care and your rights, that are aimed to deliver the best care while with us, and to ensure privacy and dignity are respected at all times.
The key principles of patient centred care approaches include:
- treating patients, consumers, carers and families with dignity and respect
- encouraging and supporting participation in decision making by patients, consumers, carers and families
- communicating and sharing information with patients, consumers, carers and families
- fostering collaboration with patients, consumers, carers, families and health professionals in program and policy development, and in health service design delivery and evaluation.
The eight patient and consumer centred care principles are:
- respect for your values, preferences and expressed needs
- coordination and integration of care
- information, communication and education
- physical comfort
- emotional support and alleviation of fear and anxiety
- involvement of family and/or carers
- continuity and transition
- access to care.
Resources outlining what health care staff will do to ensure patient’s preferences, needs and values include:
- Staff Information on Respecting patients’ privacy and dignity with patient centred care principles (PDF 541KB)
- Consumer Information on Respecting your privacy and dignity with patient centred care principles (PDF 278KB)
Pat Ranieri, Senior Project Officer
Telephone: (08) 8226 2567