Partnering with cultural and linguistically diverse consumers
SA Health identified the need to better understand the culture and linguistically diverse (CALD) community needs in health care.
CALD consumers are to be given an opportunity to share their experiences and their perspective on health care services they receive.
The CALD Consumer Experience Advisory Group, with representation from Multicultural Communities Council SA (MCCSA) and are working on a project to trial a variety of methods to enable consumers from the CALD community to feedback their experience, and thereby better understand the health care needs of the CALD community.
Consumer experience forums
CALD Community Consumer Experience Forums enable consumers from a CALD background, the opportunity to share their experiences.
The community groups who have participated in the forums include the:
- Italian Benevolent Foundation’s, Italian Southern Carers group
- Greek Orthodox Community of SA Inc, Limani Dementia Respite Program
- Vietnamese Women’s Association.
Participants shared their experiences on:
- care and treatment
- involvement in decision making
- access to interpreter
- cultural needs
- being treated with respect and dignity
- physical and environmental needs
- what was required when leaving hospital.
These CALD Community Consumer Experience Forums will continue with well established communities, new and emerging communities and migrant youth.
Charter of Rights
The HCSCC Charter of Healthcare Rights has been translated into numerous community languages and is available on the Health and Community Services Complaints Commissioner website.
Your rights and responsibilities
Your rights and responsibilities booklet provides general information about rights as a consumer of health services, including right to information, consent to treatment, confidentiality of personal health information and appropriate care
The booklet is available in 15 community languages.
Community languages – cue cards
Eastern Health has developed cue cards in community languages to assist in communication.
Pat Ranieri, Senior Project Officer
Telephone: (08) 8226 2567