New SA Health credentialling system (eCredential)

In 2018, SA Health will replace  the current Credentialling and Scope of Clinical Practice System (CSCPS) with a new system called eCredential. It is operated by Mercury, a Melbourne based Australian company.

SA Health will not implement eCredential until business rules and implementation dates are in place, training has been provided to the staff responsible for approving credentialling and scope of practice applications, and credentialled health practitioners have received an email to explain how, and when, the change to the new system will affect them.

For the majority of health practitioners the only action required will be logging into eCredential to review their credentialling profile, once they receive the email prompt.

Once eCredential goes live, a customised dashboard view of eCredential will be accessible from SA Health work stations and as a redirection from the CSCPS database website.

For more information, visit the online career profile section of eCredential.

Why are we changing?

SA Health identified the need to improve how health practitioners submit information, and the consistency of how Local Health Networks (LHNs) approve credentialling and scope of practice applications.

eCredential is a secure self-service, web-based portal which allows health practitioners to maintain and share a confidential credentialling profile with the SA Health staff that are authorised to approve credentialling and scope of practice applications.

Key benefits

  • Eliminates the need for paper-based credentialling applications to be sent to multiple sites, ensuring that important actions are not missed and the risk of data translation errors is lowered
  • Limits the duplication of effort as LHNs can view verified credentials already in the system rather than carrying out further verification processes
  • The security model allows credentialling data to be hidden or visible, depending on local requirements and authorisation
  • Transparency across the credentialling process with all approvals, documentation and data being auditable
  • Promotes consistency of credentialling processes across SA Health.
  • Summary screens will appear in the portal that captures if credentialling committee members have approved a health practitioner’s scope of practice or added changes.

Key features of the system

  • A self-service portal for health practitioners to maintain their personal profile and share information
  • An invite process for health practitioners to submit their credentialling profile to SA Health LHNs for credentialling and scope of practice approval
  • An online wizard to step users through each stage of assessing a credentialling application
  • Links with the Australian Health Practitioner Regulation Agency (AHPRA) to obtain national registration information including any conditions or restrictions
  • Provides a record of a practitioner's credentialling history to assist the re credentialling process
  • Reporting capabilities to help LHNs demonstrate they meet national accreditation standards
  • Flexible management of a scope of clinical practice library to list the expected or available scopes of practice for each profession, LHN and facility
  • A security model that manages the authorisation and access of users in the system

eCredential complies with Commonwealth privacy legislation and the information entered into the system cannot be used for any purpose other than credentialling.

User manuals for eCredential

The Clinical User Guide can be found under ‘Guides’ in the online career profile section of eCredential, when logged in. When logged into the customised SA Health dashboard view of eCredential, the ‘eCredential Admin User Guide’ and ‘Clinician User Guide’ will be available at the bottom of the screen under ‘User Guides’.

Further Information

For further information about the implementation of eCredential, please contact:

Senior Project Officer, Credentialling
Telephone: (08) 8226 6060 

Frequently Asked Questions


^ Back to top