Challenging behaviour policy framework
SA Health has developed a comprehensive policy framework which will support health services to focus action on prevention and response to challenging behaviour in a systematic way.
- Policy Directive (PDF 478KB) – sets out an overarching rationale for the prevention and response to challenging behaviour across SA Health and represents a shared vision for action.
- Policy Guideline (PDF 484KB) - provides risk management guidance and strategies for health services to ensure that safe, healthy and productive services are maintained and a safe environment is provided for all SA Health workers and consumers.
- Support for workers exposed to challenging behaviour (PDF 94KB)
- Challenging behaviour toolkit
- Education and training
- Taking Care of Challenging Behaviour within SA Health video
- Challenging behaviour fact sheet for workers (PDF 504KB)
- Guide on how to use the challenging behaviour toolkit (PDF 92KB)
- Map of documents and tools (PDF 49KB)
Tool 1 - Quick guide to policy and legal information relating to challenging behaviour
Quick guide to policy and legal information relating to challenging behaviour (PDF 218KB) provides a summary of policy and legal information which define and prescribe how health services manage the safe provision of health care services while ensuring the health, safety and welfare of those involved in the provision or receipt of care.
Tool 2 - Hazard identification and risk assessment for challenging behaviour
Hazard identification and risk assessment for challenging behaviour (PDF 200KB) assists with the identification of hazards and risk of the work environment including but not limited to, the consideration of workplace design and settings which may increase the potential risk of challenging behaviour.
Tool 3 - Example terms of reference for a health service Challenging behaviour prevention and response committee
Example terms of reference for a health service Challenging behaviour prevention and response committee (PDF 96KB) provides example terms of reference for a health service committee
Tool 4 - Clinical guidelines and additional resources
Clinical guidelines and additional resources (PDF 154KB) provides a list of current evidence-based clinical guidelines and resources that describe best practice and treatment of some of the conditions that are associated with challenging behaviour.
Tool 5 - Education and training framework for challenging behaviour
Education and training framework (PDF 123KB) assists health services in identifying and meeting their obligations to ensure that all workers receive sufficient training, instruction and supervision. See education and training below for further information on the training course.
Tool 6 - Guide to the reporting and review of challenging behaviour incidents
Guide to the reporting and review of challenging behaviour incidents (PDF 142KB) assists health services around the requirements for reporting and review of incidents of challenging behaviour.
Tool 7 - Evaluation and metrics
Evaluation and metrics (PDF 109KB) provides health services with an overview of the minimum standards for governance, including metrics for evaluation and monitoring of challenging behaviour.
Tool 8 - How to report an incident involving challenging behaviour to Safety Learning System (SLS)
How to report an incident involving challenging behaviour to SLS (PDF 54KB) shows the clinician a step-by-step diagram on how to report incidents involving challenging behaviour to SLS. All reports should be made in a timely manner.
Introduction to preventing and responding to Challenging Behaviour (eLearning)
This eLearning course is intended as an introduction to all staff on what is challenging behaviour and the type of strategies that can be put into place to prevent, and when necessary respond to these incidents. See the eLearning guide (PDF 582KB) for a list of core elements and sample pages.
The course will take approximately one hour to complete.
Access to the course is through the Safety and Quality intranet.
A short introduction to the Challenging Behaviour Strategy, that supports health services to focus action on prevention and response to challenging behaviour in a systematic way.