Incident management strategy

SA Health recognises that incidents can occur while providing health care, some of which may have serious consequences for consumers, SA Health, its employees/contractors/agency staff, students, volunteers and the public.

SA Health seeks to improve its service by being proactive in managing incidents and understanding that valuable lessons can be learnt from both actual incidents and near misses.

SA Health is committed to developing a ‘just’ culture, which is capable of creating and maintaining a sustainable, high-quality care environment that:

• promotes an open and positive approach to incident management
• recognises that most incidents occur because of problems with systems rather than with individuals
• emphasises continuous improvement
• facilitates the safety of consumers, staff and others.