Specialist Outpatient Waiting Time Report
Specialist Outpatient Waiting Time Report (The Report)
The Report provides information about the average and maximum time a patient may experience waiting for an appointment in a metropolitan public hospital for some specialist outpatient clinics. This information will be reported on a quarterly basis from 1 July 2018. Having the likely waiting time available for specialist outpatient services will support patients and their doctors making informed decisions about treatment options.
The Report includes information about patients waiting for an appointment at the Royal Adelaide Hospital, The Queen Elizabeth Hospital, Lyell McEwin Hospital, Modbury Hospital, Flinders Medical Centre, Noarlunga Hospital and Women’s and Children’s Hospital for the services they provide.
The Report provides information for 37 outpatient specialties and more services may be reported in the future.
There are multiple clinics that sit under each specialty and each delivers different services. An explanation of the types of conditions seen in the Speciality Outpatient Clinics as detailed in the Report are available on the types of conditions seen in Speciality Outpatient Clinics page.
For more information about the specialist outpatient services provided by SA Health, visit the Outpatient Clinics page.
To see the average and maximum waiting time for a particular specialty, see the Specialist Outpatient Waiting Time Report below.
Information for patients and consumers
Frequently Asked Questions have been developed for patients and consumers, including people who are currently waiting for a specialist outpatient appointment at a South Australian metropolitan public hospital.
Visit the information for patients and consumers page for more information.
Information for GPs and other patient referrers
Frequently Asked Questions have been developed for GPs and other medical professionals who refer patients.
Visit the information for GPs and other patient referrers page for more information.
How accurate is the report?
Specialist outpatient waiting times have not been regularly reported by SA Health before. Outpatient reporting is a challenge because different hospitals have different ways of collecting and reporting this information. Therefore the information may not be accurate, but it is the best information we have at the moment. Hospitals are working with clinical and administrative staff to improve the accuracy of the report.
As an example, on some outpatient waiting lists there may be patients waiting for an appointment who no longer need it because they have already seen a doctor or a private specialist elsewhere. If this occurs and the hospital doesn’t know the patient has been seen, they remain on the waiting list making the list inaccurate and extending the list. It then takes more time for other patients to be given a first appointment.
Why is the average waiting time information for Flinders Medical Centre and Noarlunga Hospital not included in this report?
Southern Adelaide Local Health Network (SALHN) has a joint waiting list for Flinders Medical Centre and Noarlunga Hospital. The average waiting time data was not available for Flinders Medical Centre and Noarlunga Hospital at the time of publishing this report. SALHN are working with their teams to provide average waiting times in future reports.
What is SA Health doing to improve the accuracy of the report?
SA Health is working with clinicians and administrative staff to improve the accuracy of waiting list and develop an outpatient reporting system that will provide timely and consistent information about outpatient waiting times for metropolitan specialist clinics.
With the thousands of referrals in different systems across SA Health, this is a large task and may take some time. Until then, hospitals will continue to review their outpatient waiting lists to confirm that patients on the list still require their appointments to improve to information reported.
What is SA Health doing to ensure patients are seen in a timely manner?
SA Health is committed to delivering the best care and services to the South Australian community. We are working with clinicians and administrative staff to review outpatient waiting list information to learn what is causing the delays for patients and put plans in place to reduce the time it takes for a patient to have an appointment based on their clinical need. In some services this may mean looking at different ways to provide services and be in different locations.
SA Health Metropolitan Specialist Outpatient Clinics
The Average and Maximum Outpatient Waiting Time by Specialty and Hospital as at 31 March 2018
Clinicians assess how urgent a patient referral is based on information provided by the referring Doctor. The waiting time in the report do not apply to urgent referrals that may need to be seen by a clinician within 30 days, they are for routine or non-urgent patient referrals that can be added to an outpatient waiting list for an appointment.
The report is for metropolitan hospitals for 37 specialty outpatient clinics. The hospitals include the following: Royal Adelaide Hospital (RAH), The Queen Elizabeth Hospital (TQEH), Lyell McEwin Hospital (LMH), MH - Modbury Hospital (MH), Flinders Medical Centre (FMC), Noarlunga Hospital (NH), and Women’s and Children’s Hospital (WCH).
Information about hospital outpatient waiting times has not previously been regularly reported by SA Health. SA Health hospitals have a number outpatient reporting systems that have different reporting outpatient waiting list capabilities. At this time, the accuracy and consistency of the outpatient waiting time information is a challenge for hospitals and the Department for Health and Wellbeing.
SA Health recognises the importance of having accurate outpatient specialist appointment waiting times for patients and their doctors to make informed decisions about treatment options.
SA health is committed to improving the reporting of outpatient waiting list information.