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Engaging with Country Health SA

Country Health SA knows that working with our consumers and the community can make for better, safer future health services. We think it’s important to involve our local communities, and the people that use our services, in planning of services, designing the way we provide care and evaluating our performance.

Consumer and Community Engagement Strategy

In 2015, Country Health SA partnered with some of our consumers and community across country SA to develop the CHSALHN Consumer and Community Engagement Strategy (PDF 321KB).

The strategy talks about the actions that we will take to involve people in different aspects of our service and the systems that we will put in place to enable people to be involved.

How do we engage with consumers and community?

There are different ways that consumers and community members can engage with us. We know that people have busy lives and a range of different skills and interests. We try to offer ways that you can be involved that suits your individual or family circumstances. 

These are some examples:

  • Health Advisory Councils
  • being a consumer advisor / advocate on a committee (representing how consumers might think and feel about the issues discussed)
  • registering as an Expert by Experience (consumers and carers living with mental illness)
  • attending focus groups
  • joining a register of interested Country Health consumers and community members so that we can keep you informed and invite your feedback when a community viewpoint is required.
  • checking our patient information to make sure it makes sense
  • providing feedback on planning documents or health service priorities
  • answering short surveys about current topics
  • sharing your story about an experience you had with our health services

If you would like to be more involved with your local services or with Country Health SA as a whole, please contact us and we will link you in with current opportunities.

Interested in representing consumers?

Being a consumer or community representative on a committee can be a rewarding and challenging role. It is important to Country Health SA that we provide consumers with the support and training necessary to fulfil that type of role. 

The Health Consumers Alliance of SA (HCASA) is the peak body for health consumers and provides consumer advocacy training which can be very useful in learning more about the role, challenges and benefits of being a consumer advocate. To find out more see the HCASA website.

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