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Hospital survey shows positive patient experience

Thursday, 23 November 2017

Most South Australians are satisfied with the way they are treated in the state’s public hospitals, but latest data indicates more work is needed to ensure consistent information is being provided to patients during their stay.

SA Health Chief Executive, Vickie Kaminski, said a total of 2,310 patients were surveyed throughout 2016, as part of the annual SA Health Measuring Consumer Experience report.

“It found more than 90 per cent of patients surveyed felt they were treated with respect and dignity at all times, trusted the doctors and nurses taking care of them, and felt that they did everything they could to control the pain,” Ms Kaminski said.

“Based on the scores provided by patients, SA public hospitals continue to meet or exceed goals in six out of ten care categories.

“The majority of those surveyed also said they would recommend their hospital to a family or friend.”

The 2017 SA Health Measuring Consumer Experience report is the sixth annual report that provides important feedback from patients who spent time in a South Australian public hospital.

SA Health uses an independent body to conduct a 58 question survey across a range of areas, with public forums also held to make it easier for people with culturally and linguistically diverse background to share their experiences.

Ms Kaminski said overall, these results are similar to those reported last year with the same care domains above and below the benchmark.

“Many people use our health services in different ways. To help us understand what we are doing well and what we can do better, it is vital to hear from patients directly,” Ms Kaminski said.

We have made slight improvements compared to the previous year in areas such as involvement in decision making and discharge information, but we are aware more work is needed on the information patients receive.

“By involving consumers and community members in healthcare we can improve the safety and quality of our services, use our resources more effectively, improve access to better health care and improve health outcomes.”

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