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Communicating for safety

The Communicating for Safety Standard aims to ensure timely, purpose-driven and effective communication and documentation that support continuous, coordinated and safe care for patients.

This standard recognises that effective communication is needed throughout patients’ care and identifies high-risk times when effective communication is critical. It describes the systems and processes to support effective communication at all transitions of care: when critical information emerges or changes; to ensure correct patient identification and procedure matching ; and to ensure essential information is documented in the patient’s healthcare record.

Criteria includes:

  • Clinical governance and quality improvement to support effective communication
  • Correct identification and procedure matching
  • Communication at clinical handover
  • Communication of critical information
  • Documentation of information.

Further information

Information on Comprehensive Care standard is available on the Australian Commission on Safety and Quality in Health Care website.

Further information including resources will be available soon.

Contact information

Michele Sutherland
Associate Director Quality Systems
Telephone: (08) 8226 9599

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