Safety & quality

Charter of Healthcare Rights

SA Health is committed to the ensuring rights of patients and consumers as described in the Australian Commission on Safety and Quality in Healthcare publication Charter of Healthcare Rights. These rights are essential to ensure that, wherever and whenever care is provided; it is of high quality and is safe.

The Charter allows patients, consumers, families, carers and health care services to share an understanding of the rights of people receiving health care.

Charter of Healthcare Rights Policy Directive

SA Health has developed the Charter of Health and Community Services Rights Policy Directive, to implement legislation as Part 3 of the Health and Community Services Complaints Act 2004 includes a Charter of Health and Community Services Rights (the Health and Community Services Complaints Commissioner Charter), which substantially incorporates the Australian Charter of Healthcare Rights 2008.

Resources

Charter resources are available to download on Health and Community Services Complaints Commissioner (HCSCC) website. The aim of the resources is to provide information and raise awareness for the community to ‘know your rights’.

Ordering resources

Health providers can order copies of information sheets, brochures and posters simply by emailing the order form (PDF 1062KB) to relevant to your area to the printer stated on the form. A price will be given on application.